We want you to love your purchase. If, for any reason, you are not satisfied, we offer returns and exchanges under the following conditions:
Eligibility:
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You may request a return within 14 days of receiving your order.
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The product must be unused, in its original packaging, and in the same condition as received.
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Proof of purchase is required.
Non-returnable Items:
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Sale or clearance items.
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Personalised or customised products.
Process:
To initiate a return, please email contacthavenaur@zohomail.com with your order number and reason for return.
Once approved, we will provide return instructions.
Refunds:
Refunds will be processed to your original payment method within 5–10 business days after receiving and inspecting the returned item.
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.